Privacy Policy

Privacy Policy

Last Updated: [Date]

At Main Character Song, we respect your privacy and are committed to protecting your personal information.

Information We Collect

When you place an order, we may collect information including:

  • Your name and email address
  • Information you provide through our order forms
  • Personal stories, memories, preferences, and other details submitted as part of your order
  • Photos and images uploaded by you
  • Order and transaction information
  • Information collected by Shopify and payment providers to process your purchase

How We Use Your Information

We use your information to:

  • Create and deliver personalized songs, artwork, and videos
  • Communicate with you regarding your order
  • Provide customer support
  • Process payments and fulfill orders
  • Improve our services and customer experience
  • Comply with legal obligations

Artificial Intelligence Tools

We may use artificial intelligence and other creative production tools as part of the process of creating personalized songs, artwork, and videos. Information and materials you provide may be processed through such tools solely for the purpose of fulfilling your order.

Photos and Uploaded Content

Photos and materials uploaded by customers are used only for creating the requested personalized product and providing customer support.

We do not use customer photos, stories, songs, artwork, or videos for marketing, promotional materials, or public display without the customer's explicit permission.

Data Retention

We may retain project files, uploaded materials, and order information for up to 12 months after delivery to assist with customer support, re-delivery requests, and project-related inquiries.

After this period, files may be deleted without notice.

Payment Processing

Payments are processed through Shopify Payments, PayPal, and other payment providers that may be offered at checkout. We do not store full payment card information on our systems.

International Customers

Our services are available worldwide. By using our services, you understand that your information may be processed in countries where our service providers operate.

Marketing Communications

We currently do not send marketing or promotional emails. We may contact you only regarding your order, customer support requests, or important service-related matters.

Children's Privacy

By placing an order, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

Customers may submit photographs of themselves, family members, children, or other individuals for whom they have the necessary permission.

Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to request access, correction, deletion, or restriction of certain processing activities.

Contact

If you have questions regarding this Privacy Policy or your personal information, please contact us using the contact information provided on our website.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.